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Making a sales advisor: the limits of training 'instrumental empathy'

Kakavelakis, Konstantinos and Felstead, Alan and Fuller, Alison and Jewson, Nick and Unwin, Lorna (2008) Making a sales advisor: the limits of training 'instrumental empathy'. Journal of Vocational Education and Training, 60 (3). pp. 209-221. ISSN 1363-6820

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Item Type: Article
Additional Information: The paper draws on case study evidence from the lerisure and fitness industry gathered as part of an ESRC-funded study of workplace learning and on labour process theory to argue that employees will reject and actively subvert training that requires them to act in ways that they regard as contradictory to their values and occupational/professiona identity.
Controlled Keywords: Skills development , Adults , UK , Workplace
Divisions: IOE Departments > Departments > International and Lifelong Education
IOE Departments > Departments > Lifelong and Comparative Education
Depositing User: IOE Repository Editor (1)
Date Deposited: 26 Mar 2010 11:58
Last Modified: 14 Oct 2013 12:02
URI: http://eprints.ioe.ac.uk/id/eprint/2357
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